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Customers Perceive Shortfall in Medicare Advantage Plan Coverage of Mental Health and Substance Abuse Services, J.D. Power FindsOverall customer satisfaction with Medicare Advantage plans has increased this year, thanks largely to improvements in billing and payments, cost and provider choice. However, according to the J.D. Power 2022 U.S. Medicare Advantage Study,SM released today, some concerning trends are brewing beneath the surface of those positive headline numbers. Most notably, a majority of Medicare Advantage plan members are saying they do not have enough coverage for mental health and substance use disorder services. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20220818005066/en/ J.D. Power 2022 U.S. Medicare Advantage Study (Graphic: Business Wire) "Medicare Advantage plans have recognized that the key to improved patient outcomes is building engagement with members, encouraging the use of preventive health services and fostering great relationships with primary care providers who are leading overall care coordination," said Christopher Lis, managing director, global healthcare intelligence at J.D. Power. "With an estimated 1.7 million1 Medicare beneficiaries living with a diagnosed substance use disorder and one in four2 Medicare beneficiaries living with a mental health condition, there is a big opportunity for Medicare Advantage plans to support more patients and families in need. Older adults have been affected by loneliness and social isolation that increased throughout the pandemic. For some health plans, coverage can be improved. For others, increasing customer understanding of mental health benefits may be the bigger opportunity as beneficiaries might be aware that some coverage is available but may not fully understand which services and medications are covered. But coverage does not always guarantee access, as finding providers who accept Medicare may be a challenge in some areas." Following are some of the key findings of the 2022 study:
Kaiser Foundation Health Plan ranks highest in Medicare Advantage plan overall satisfaction, with a score of 844. Humana (824) ranks second and Highmark (811) ranks third. The study, now in its eighth year, measures member satisfaction with Medicare Advantage plans-also known as Medicare Part C or Part D-based on six factors (in order of importance): coverage and benefits; provider choice; cost; customer service; information and communication; and billing and payment. The 2022 Medicare Advantage Study is based on the responses of 3,094 members of Medicare Advantage plans across the United States. It was fielded from May through July 2022. For more information about the 2022 Medicare Advantage Study, visit https://www.jdpower.com/business/resource/us-medicare-advantage-study. See the online press release at http://www.jdpower.com/pr-id/2022100. About J.D. Power J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com. About J.D. Power and Advertising/Promotional Rules: www.jdpower.com/business/about-us/press-release-info
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View source version on businesswire.com: https://www.businesswire.com/news/home/20220818005066/en/ |