TMCnet News
AI21 Labs Brings Generative AI to the Enterprise with Plug-and-Play Question Answering Engine that Eliminates HallucinationsBusiness can easily embed the Contextual Answers API to provide grounded answers to free-form user questions solely based on organizational data, requiring no prior AI or NLP experience TEL AVIV, Israel, July 19, 2023 /PRNewswire/ -- AI21 Labs, a leader in generative AI and Large Language Models, launched today Contextual Answers, a plug-and-play engine that organizations can seamlessly embed into their digital assets to enhance the efficiency and accuracy of information queries with generative AI. The engine provides businesses with LLM technology to instantaneously answer user questions about any organizational data. According to a recent survey, 70% of enterprises are exploring generative AI use, however 90% harbor concerns, including the risks related to the factual accuracy of generated content. One of the biggest risks in traditional generative AI comes from hallucinations, or the tendency of many LLMs to falsify unknown responses. Contextual Answers offers increased reliability than existing models as it is engineered to only return fully accurate, relevant answers based on source documents that an organization chooses to upload, such as a help center library or an internal knowledgebase, preventing hallucinations. Organizations can integrate Contextual Answers as an end-to-end solution that will only process data they upload, including financial reports, policies, or technical manuals. Furthermore, organizations don't need to reformat uploaded documents. End-users, whether a business' customers or internal employees, can use the feature to write any free-form question, such as "Can I download your app on Android?" or "How do I file a lost employee card?" The model will deliver a concise answer from the context within an organization's uploaded knowledgebase, saving the respective end-user from having to ask customer relations teams or managers. Unlike when an organization works directly with an LLM, which can often be brittle, requiring engineers to do various practice prompts while also evaluating the model performance under different conditions, Contextual Answers can be implemented with no prior AI (machine learning or natural language processing) expeience and with very little engineering knowledge. This makes implementing Contextual Answers faster and more cost efficient than a traditional solution. There are no context windows, enabling organizations to upload unlimited data - hundreds of millions of documents - including technical manuals, financial reports, pharmaceutical records. This model has a deep understanding of language, supporting misspelling as well as missing words, conducting search queries despite grammatical errors. Contextual Answers has endless use cases, including:
AI21 Labs plans to embed this feature into Wordtune, its consumer platform to enhance and hasten writing and reading, allowing users to quickly retrieve select information from uploaded documents. "There has been a lot of hype - and fear - surrounding generative AI recently, with new exciting tools emerging daily and consumer demand through the roof. The initial fear around AI is starting to wane as the world realizes the benefits. McKinsey recently released a report estimating that AI will boost the world economy by trillions each year," said Ori Goshen, Co-CEO and Co-Founder of AI21 Labs. "What we expect to happen over the second half of 2023 and into 2024 is that companies will get smarter about how to best implement AI into their respective workflows, and embrace the right tools, which is why we are so excited about the launch of Contextual Answers, further positioning us to serve as a key piece for any company's AI strategy." About AI21 Labs AI21 Labs is a leader in generative AI and Large Language Models, with the mission to empower businesses with LLMs and AI applications. Founded in 2017, it was among the first companies to bring generative AI to the masses offering consumer applications and enterprise solutions. With the developer platform AI21 Studio, businesses can build their own generative AI applications and services with the world's most advanced family of language models, Jurassic-2. AI21 Labs' consumer product, Wordtune, is the first AI-based writing assistant to understand context and meaning, enabling its millions of users to refine and generate text or read and summarize text within seconds. AI21 Lab's AI solutions are being used by Amazon's Bedrock, offering Amazon customers an accessible way to build generative AI-powered apps via pre-trained models. For more information, please visit www.AI21.com. Media Contact
SOURCE AI21 Labs 
|
View original content: