Collaborative Conversations Drive Business Differentiation

How dynamic and collaborative are your employee conversations? Are you inviting creative banter to develop innovative solutions? Do you have the technologies in place to support team building among members located throughout the world? If you want to achieve differentiation in the market, employee engagement is truly the key.

In a recent Alcatel-Lucent (News - Alert) piece, Collaborative Conversations: The New Paradigm of Enterprise Communications, the concept of collaborative conversations was explored, as well as how enterprises today are searching for ways to return to a method of growth through employee engagement. The focus here is that the quality of collaborative working relationships among colleagues can be just as important as your human resources strategy.

As a result of this focus, Alcatel-Lucent has developed the Dynamic Employee Engagement, a comprehensive and cost-effective strategy that enables collaborative conversations among key people within your organization to foster innovative and elevate communication and collaboration to the level of business accelerator.

When employees are engaged in meaningful conversations, context is added and the right information is identified to dynamically connect the workforce to effectively make a difference in business situations. The key capabilities identified in employee conversations and collaboration includes presence to streamline business processes, instant communications using multiple media and disparate devices in the office or on the road.

According to Alcatel-Lucent, Dynamic Employee Engagement is made up of five key components including: multi-device support to unify the user experience across any device in any location; open communication to ensure systems are flexible, agile and cost effective; a simplified network that offers end-to-end switching and connectivity that are easily and centrally managed; conversations that effectively improve business performance as unified communications help to facilitate collaborative conversations; and easy control and management to ensure business continuity and employee productivity with communications managed as a service.

As individual markets become more saturated with companies offering many of the same things, businesses must be able to leverage innovative methods to ensure differentiation. Success is assured when the company can engage employees, partners and customers with conversations that flow easily and seamlessly across all interactions and channels. The continuous, contextual conversation is treated as multimedia and continued across any platform to enable a new level of collaboration between employees and with the customer base.

Alcatel-Lucent provides the transformation solutions that enable service providers, enterprises and strategic industries to deliver data, voice and video communications services. The company leverages the technical and scientific expertise of Bell Labs (News - Alert), one of the largest innovation powerhouses known in the communications industry. This expertise and the company’s global reach make it a powerful partner in communications innovation to drive collaborative conversations.