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Integrated Voice Solutions Joins Aspect Software's North America Channel Partner Program

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Integrated Voice Solutions Joins Aspect Software's North America Channel Partner Program

April 04, 2014
By Mandira Srivastava
TMCnet Contributor

Integrated Voice Solutions (IVS), an innovative contact center solutions provider of "right-fit" technology, will be joining Aspect (News - Alert) Software’s North America channel partner program. The announcement came from Aspect Software, a provider of fully-integrated customer interaction management, workforce optimization, back-office solutions, and award-winning cloud solutions.

This new partnership with Aspect Software adds exceptional integration expertise and solution competencies that increase the value of the company's North America channel partner program.

IVS will now be including Aspect's interaction management solutions in its portfolio to deliver large on-premises and hosted enterprise applications.

Tom Shepherd, vice president of Worldwide Channel and Alliance Sales for Aspect, said in a statement, "IVS's full range of on-premises and on-demand delivery solutions and their deep experience as a Voxeo (News - Alert) Migration Expert will deliver financial growth for both companies and improve the customer experience for end customers."

IVS is a provider of contact solutions technology that assists businesses in connecting with their customers across channels, delivering positive, personalized, and interactive end-user experiences.

IVS has introduced Arca (News - Alert)+ migrates application code directly to native CXP or VXML that allows end-of-life customers to easily move forward without the high cost of redevelopment.

The collaboration with Aspect will help IVS further their mission to help businesses connect with more personalized interactions across all channels.

Jay Bolton, chairman of IVS, said, "The capabilities of Aspect's Interaction Management solutions enable consumers to start a conversation in one channel and seamlessly continue in another, facilitating immediate and meaningful actions."

IVS is shaping the way businesses communicate, developing technologies that allow implementation of positive, personalized, and interactive end-user experiences.

Aspect offers a full suite of cloud, hosted and hybrid deployment options that help the world's most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences.

Edited by Alisen Downey
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