TCN Partners with ClickDebt to Improve Debt Collection Software

By Casey Houser
Contributing Writer

TCN, the provider of its Platform 3.0 call center suite, recently announced that it has partnered with ClickDebt, a developer of financial management software, to improve the state of debt collection.

For several years, ClickDebt has produced its own software for high courts and the enforcement of charges placed on debtors. Its base package allows for multiple parties to complete transactions in real time and subsequently receive updates regarding individual accounts. Now ClickDebt will be able to leverage the power of the cloud with TCN's Platform 3.0 and add a pay-per-use pricing model to the packages it offers legal entities. Jan Heuff, a managing director at ClickDebt, commented on the partnership and the details previously listed here.

“We are excited to announce this partnership with TCN and strongly believe that our customers will benefit from being able to leverage a fully integrated dialing platform,” Heuff said. “TCN Platform 3.0’s unmatched performance and pay-as-you-go pricing were the deciding factors for us in moving forward with TCN over other providers.”

Although ClickDebt appears only to have managed a small number of parties at any one time, the adoption of the TCN cloud-based software could allow it to expand businesses' connected networks. For instance, all the judges, lawyers, debtors, and other legal parties could easily have their own network within the cloud. Multiple cases for repeat offenders could also be linked together for easy access with TCN and ClickDebt.

That said, one initial goal of ClickDebt was to reduce overhead in the legal system. It tried to eliminate the need for extensive legal teams to review individual cases. Similarly, TCN tries to eliminate the complication of making connections between people. Features such as an interactive voice recording system, call recording, and business analytics tools can allow a small number of staff members to handle calls in an efficient manner.

ClickDebt clients will now have the power of the TCN dialer to streamline how they deal with debtors. Individual callers can reach different departments through the IVR and be transferred directly to the proper contacts. Their calls may now also be easily recorded.

Both companies here know that the cloud is the backbone of efficient operation of their products. Therefore, they will conduct a webinar in April about the role of the cloud in the combination their services. Anyone interested in viewing the talk can sign up at this link.