Hosted Call Center Featured Article
LiveOps Goes Live With Call Center Exchange Program, Signs New Clients
October 22, 2008
By Brendan B. Read
Senior Contributing Editor
LiveOps (News - Alert) is live with its new Call Center Exchange Program that is aimed at helping teleservices firms to affordably and rapidly expand or update their existing technology by using the firm’s hosted On-Demand Call Center Platform. The solution includes IVR, call routing, agent management, workforce management, call recording, quality monitoring, real-time reporting and analytics.
Through LiveOps’ Call Center Exchange Program, teleservices companies can leverage their specific industry and service expertise while operating on the On-Demand Call Center Platform to run both brick-and-mortar facilities and virtual contact centers staffed by home agents.
The Call Center Exchange Program is timely. Many, especially smaller firms, are finding that keeping up with sophisticated and expensive technology that clients and prospects are now seeking and specifying in contracts and requests for proposals is proving to be a challenge. The LiveOps solutions enables them to focus on competing on their unique, marketplace-differentiating components that matter most in these relationships and that is their ability to provide high quality customer service with well-trained professional agents.
In conjunction with the launch of the Call Center Exchange Program, LiveOps has also signed up two new clients: Element Customer Care, and SmartForce.
Element Customer Care is a back office outsourcer that supplies billing services, technical support and contact center services to small/midsized cable, broadband and telecommunications operators. SmartForce is a Midwest-focused minority- and woman-owned workplace solutions provider specializing in the banking, insurance and manufacturing industries; it also serves government and higher education organizations.
“We are pleased to offer the LiveOps Call Center Exchange Program so that call center outsourcers like Element Customer Care and SmartForce can leverage our award-winning on-demand call center platform to achieve greater visibility and control in their call center services,” says Maynard Webb, Chairman and CEO of LiveOps. “With the LiveOps On-Demand Call Center Platform at the core of their operations, partners can achieve greater efficiencies and performance optimization without compromising on availability, security and scalability.” Brendan B. Read is TMCnet�s Senior Contributing Editor. To read more of Brendan�s articles, please visit his columnist page.
Edited by Stefania Viscusi
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