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LiveOps Picks Up Customer Interaction Solutions Award

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LiveOps Picks Up Customer Interaction Solutions Award

April 17, 2009
By David Sims
TMCnet Contributing Editor
LiveOps's On-Demand Contact Center Platform has received a 2009 CRM Excellence Award from Technology Marketing Corporation's Customer Interaction Solutions magazine.

The platform offers contact center technology designed to let users improve the cost and operational efficiencies of their contact centers. These capabilities include call routing, interactive voice response, agent management, workforce productivity, and real-time monitoring and reporting. Using Web architecture and distributed grid computing, company officials say, the platform was designed "from the ground up" with "multi-layered security features."

"We are honored to be recognized by Customer Interaction Solutions for providing a technology that helps enterprises achieve greater cost and operational efficiency in their contact centers, especially in these challenging economic times," says Wes Hayden, president of LiveOps (News - Alert), adding that his company's "experience operating a virtual call center of 20,000 independent home agents" helps them "capitalize on the growing trend of deploying remote agents."

The CRM Excellence Award relies on "facts and numbers that demonstrate the improvements the winner's product has made in a client's business," say TMC (News - Alert) officials: "The Tenth Annual CRM Excellence Award winners have been chosen on the basis of their product or service's ability to help extend and expand the customer relationship to be all encompassing, covering the entire enterprise and the entire lifetime of the customer."

The 2009 CRM Excellence Award winners can be found in the May and June 2009 issues of Customer Interaction Solutions magazine.

Using the LiveOps on-demand platform, "rather than investing in overcapacity for the spikes in operations, companies can pay-per-use for technology and services that instantly scale up or down to meet demand," company officials say.
TMC recently reported that while "being in two hot markets for hosted contact center solutions and for home agents have cooked up sizzling results for LiveOps," as the vendor announced that "2008 was another year of double-digit growth and the third consecutive year of profitability thanks to growth from existing and new customers for its solutions."

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Stefania Viscusi
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