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New Step to Call Center Management Kit Unveiled

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New Step to Call Center Management Kit Unveiled

May 12, 2009
By Jayashree Adkoli
TMCnet Contributor
Hani Masgidi, a call center manager intending on setting up his own call center, has come-up with a new solution, Step to Call Center management Kit, which is a single source of information that caters to all the needs of people - who want to start a new call center or are already in the call center industry. 

According to Hani Masgidi, the ‘Step to Call Center management Kit’ is the ultimate solution for all aspiring individuals and corporations who want to gain an edge in the call center industry. The kit being immensely informative and resourceful includes all the material that will help in the process of starting a Call Center from scratch.
"Throughout my years in the call center industry, I was obsessed with finding a solution that can gather all the relevant information about the call center industry in one place," said Hani. "What I was actually doing through my research and my work experience is building a solid knowledge base about the industry that allowed me to create my own call center management solution."
Available to download off the Website, the Step to Call Center management Kit contains many call center templates, documents and materials that are designed to create a road map for the owner of the kit. The Website includes a call center directory and several call center related articles that will add more value to the purchasing experience of its customers.
The kit includes seven different modules and each module features a set of templates, documents, reports and tools. The seven modules are: the Step to Call Center E-book, Call Center Setup, Customer Service Training, Call Center Operation, Contact Center Management Process Assessment, Service Level Agreement, and Call Center HR.
‘Step To Call Center eBook’ is a digital book that will help anyone understand call centers. Less than 200 pages, the eBook is written by Hani Masgidi. The ‘Call Center Start-up’ module is one of the main modules of the kit that helps in putting together all the elements that are required to start a call center business, which involves a lot of documents to be prepared and presented professionally such as call center business plan, SWOT analysis, RFP Document, vendor selection and more. The ‘Step To Call Center Customer Service Training’ Module helps in saving customer’s time by providing training materials that are required for a call center team, where as ‘Step To Call Center HR’ module helps in hiring people for the call center.
Efficiently executing hundreds of common Call Center business tasks for increased productivity, the Step To Call Center Kit has some other key benefits as well such as saving time, saving money and providing professional and polished touch to projects with high quality documents. 
Ambitious call center CSRs, call center operation manager /contact center manager, CRM managers, CEOs, IT support managers and more can leverage the kit. Adobe reader, Microsoft (News - Alert) Office, MS (Visio, project), and unzipping software are required to completely leverage the kit, said the company.

Jayashree Adkoli is a contributing editor for TMCnet. To read more of Jayashree's articles, please visit her columnist page.

Edited by Jessica Kostek
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