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Customer Interaction Solutions Magazine Announces 26th Annual Top 50 Outbound Teleservices Agencies Ranking
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Customer Interaction Solutions Magazine Announces 26th Annual Top 50 Outbound Teleservices Agencies Ranking

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March 30, 2011
TMCnet News



Norwalk, CONN. (March 30, 2011) TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the outbound winners of Customer Interaction Solutions magazine’s 26th Anniversary Top 50 Teleservices Agencies Ranking. Customer Interaction Solutions has been the preeminent publication in call center, CRM and teleservices industries since 1982.


The 2011 Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound, as measured by the amount of billable teleservices minutes companies completed during the past year.

“The companies included on our ranking have proven to the editors of Customer Interaction Solutions that they are among the largest outsourced call center providers in the industry. The Top 50 Teleservices Agencies Ranking provides the most honest and reliable ranking of companies. It is the benchmark for choosing large-size, large-capacity teleservices agencies,” said Rich Tehrani, CEO, TMC.

Winners of the Top 50 Teleservices Agencies have met the stringent criteria set by the editors of Customer Interaction Solutions. Billable minutes were verified by the editors for accuracy and reliability. 

The Top 50 Outbound Teleservices Agencies Rankings are published in the March 2011 issue of Customer Interaction Solutions magazine. Inbound and interactive winners will be featured in the April 2011 issue.

For more information, please visit www.tmcnet.com.

Category A – U.S. Domestic

1.      GC Services Limited Partnership (Houston, TX) *

www.gcserv.com

2.      LiveOps (Santa Clara, CA (News - Alert))*

www.liveops.com

3.      DialAmerica (Mahwah, NJ) *

www.dialamerica.com

4.      Teleperformance (News - Alert) Group (Paris, France/Salt Lake City, UT)

www.teleperformance.com

5.      Alorica, Inc. (Chino, CA) *

www.alorica.com

6.      PCCW (News - Alert) Teleservices (Hong Kong) incl. Influent (Dublin, OH) * †

www.influentinc.com

7.      TCIM Services, Inc. (Wilmington, DE) †

www.tcim.com

8.      TMS Health (Boca Raton, FL)

www.tmshealth.com

9.      Cross Country Automotive Services (Medford, MA) †

www.crosscountry-auto.com

10. Teleservices Direct (Indianapolis, IN) †

www.teleservicesdirect.com

11. Thomas L. Cardella & Associates (Cedar Rapids, IA) *

www.tlcassociates.com

12. Callbox, Inc. (Encino, CA) †

www.callboxinc.com

13. Synergy (News - Alert) Solutions, Inc. (Scottsdale, AZ) *

www.synergysolutionsinc.com

14. The Results Companies (News - Alert) (Dania Beach, FL) * †

www.theresultscompanies.com

15. 121 Direct Response (Philadelphia, PA)

www.121directresponse.com

16. Ameridial, Inc. (North Canton, OH)

www.ameridial.com

17. AnswerNet (Willow Grove, PA) *

www.answernetnetwork.com

18. American Customer Care, Inc. (Bristol, CT) *

www.americancustomercare.com

19. Sitel Operating Corporation (Nashville, TN) * †

www.sitel.com

20. InService America (Forest, VA)

www.inserviceamerica.com

21. Affinitas Corporation (Omaha, NE) *

www.affinitas.net

22. VXI Global Solutions (Los Angeles, CA) * †

www.vxi.com

23. Greene, an RMG Direct Company (Lincolnshire, IL)

www.rmgdirectinc.com

24. Telvista, Inc. (Dallas, TX) *

www.telvista.com

25. Telerx (Horsham, PA) *

www.telerx.com

26. The Connection (Burnsville, MN) *

www.the-connection.com

Category B — INTERNATIONAL

1.      Teleperformance Group (Paris, France/Salt Lake City, UT)

www.teleperformance.com

2.      Sitel Operating Corporation (Nashville, TN) * †

www.sitel.com

3.      PCCW Teleservices (Hong Kong) incl. Influent (Dublin, OH) * †

www.influentinc.com

4.      VXI Global Solutions (Los Angeles, CA)* †

www.vxi.com

5.      Teleservices Direct (Indianapolis, IN) †

www.teleservicesdirect.com

6.      TCIM Services, Inc. (Wilmington, DE) †

www.tcim.com

7.      Cross Country Automotive Services (Medford, MA) †

www.crosscountry-auto.com

8.      VOXDATA (Montreal, QC) *

www.voxdata.com

9.      24-7 Intouch (Regina, SK)

www.24-7intouch.com

10. Callbox, Inc. (Encino, CA) †

www.callboxinc.com

11. The Results Companies (Dania Beach, FL)* †

www.theresultscompanies.com

12. Listen Up Espanol (Portland, ME)

www.listenupespanol.com

About Customer Interaction Solutions 

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper. CIS has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. CIS reaches more than 250,000 readers every month. Please visit www.cismag.com.  

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more!  Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

Contact:

Jan Pierret
Marketing Manager
TMCTel: 203-852-6800 x228
jpierret@tmcnet.com
 www.tmcnet.com




Edited by Janice McDuffee

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