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26th Annual Top 50 Interactive Teleservices Agencies Ranking Revealed
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26th Annual Top 50 Interactive Teleservices Agencies Ranking Revealed

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April 21, 2011
TMCnet News



Norwalk, CT (April 20, 2011) TMC, a global, integrated media company helping clients build communities in print, in person and online, today announced the Customer Interaction Solutions magazine’s 26th Annual Top 50 Interactive Teleservices Agencies Ranking. Customer Interaction Solutions has been the preeminent publication in call center, CRM and teleservices industries since 1982.


The 2011 Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound, as measured by the amount of billable teleservices minutes companies completed during the past year.

“The companies included on our ranking have proven to the editors of Customer Interaction Solutions that they are among the largest outsourced call center providers in the industry. The Top 50 Teleservices Agencies Ranking provides the most honest and reliable ranking of companies. It is the benchmark for choosing large-size, large-capacity teleservices agencies,” said Rich Tehrani, CEO, TMC.

The companies included in the Top 50 Teleservices Agencies Ranking have met the stringent criteria set by the editors of Customer Interaction Solutions. Billable minutes were verified by the editors for accuracy and reliability. 

Listed below in alphabetical order are the companies featured on the Top 50 Interactive Teleservices Agencies Ranking. The Interactive rankings will be revealed in the April 2011 issue of Customer Interaction Solutions magazine. Inbound rankings are also featured in the April 2011 issue. Outbound rankings are published in the March 2011 issue.

For more information, please visit www.tmcnet.com.

Top 50 Interactive Teleservices Agency Ranking

INTERACTIVE INBOUND

24-7 Intouch (Regina, SK)

www.24-7intouch.com

Alorica, Inc. (Chino, CA (News - Alert))

www.alorica.com

American Customer Care, Inc. (Bristol, CT)

www.americancustomercare.com

Cross Country Automotive Services (Medford, MA)

www.crosscountry-auto.com

DialAmerica (Mahwah, NJ)

www.dialamerica.com

Dialogue Marketing (Auburn Hills, MI)

www.dialogue-marketing.com

GC Services Limited Partnership (Houston, TX)

www.gcserv.com

LiveOps (News - Alert) (Santa Clara, CA)

www.liveops.com

PCCW (News - Alert) Teleservices (Hong Kong) incl. Influent (Dublin, OH)

www.pccwteleservices.com 

Sitel Operating Corporation (Nashville, TN)

www.sitel.com

Synergy (News - Alert) Solutions, Inc. (Scottsdale, AZ)

www.synergysolutionsinc.com

Teleperformance Group (Paris, France/Salt Lake City, UT)

www.teleperformance.com

Telerx (Horsham, PA)

www.telerx.com

Telvista, Inc. (Dallas, TX)

www.telvista.com

The Connection (Burnsville, MN)

www.the-connection.com

TMS Health (Boca Raton, FL)

www.tmshealth.com

VXI Global Solutions (Los Angeles, CA)

www.vxi.com

XO Interactive (Beaverton, OR)

www.xo.com

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper. CIS has served as THE leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. CIS reaches more than 250,000 readers every month. Please visit www.cismag.com.  

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.  In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk (News - Alert) World; StartupCamp; MSPAlliance MSPWorld and more!  Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

Contact:

Jan Pierret

Marketing Manager

TMCTel: 203-852-6800 x228jpierret@tmcnet.com www.tmcnet.com




Edited by Rich Steeves

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