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Convergys Adds More Contact Centers in the Philippines
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Convergys Adds More Contact Centers in the Philippines

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May 20, 2008
By Stefania Viscusi
Assignment Desk Editor


Relationship management provider Convergys (News - Alert) Corporation has announced its expanding its operations in the Philippines with the addition of 5 new contact centers in the country.

 
The new integrated contact centers, which will provide both general support and advanced technical services, will bring the total number of sites in the country to 14.
 
The call centers will provide voice calling, e-mail, Web chat and back office application and document processing and will have the ability to employ an additional 7,000 individuals at capacity, to bring the company's in-country employment totals to approximately 20,000.
 
 
"As a global leader in relationship management, we are all about our clients’ needs and our clients’ success, and that means Convergys strives to serve our existing and future clients wherever that may take us in the world," said Andrea Ayers, President of Customer Management at Convergys.
 
Of the 5 new call centers, 3 will be located in Metro Manila and the 2 in Santa Rosa, Laguna; and Cebu City.
 
Commenting on the new sites, Marife Zamora, vice president and country manager for Convergys in the Philippines said, “This exceptional growth demonstrates Convergys’ commitment to providing a superior service experience during every customer contact. Our continued growth is based on demand from our clients, and our clients are telling us that the service experience provided by the dedicated and talented employees in the Philippines is excellent.”
 
Convergys also announced today a partnership with Alcatel-Lucent (News - Alert) to allow Alcatel-Lucent to integrate Convergys Infinys applications into their Business Support System (BSS) solution to offer service providers a single BSS solution for today's service needs.
 
 
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
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