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Five9 Becomes Affiliate Member of ACA International
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Five9 Becomes Affiliate Member of ACA International

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June 02, 2008
By Susan J. Campbell
TMCnet Contributing Editor


Five9 Inc., a provider of on-demand call center solutions, has announced that it has become an affiliate member of ACA International, The Association of Credit and Collection Professionals.

A non-for-profit, the ACA International is a trade association for professional businesses and individuals in the credit and collections industry. Members are made up of a variety of collection professionals, asset buyers, attorneys, creditors and vendors in more than 55 countries.


ACA International has a long history of advocacy and education. The organization ties together the entire credit and collection cycle. In fact, ACA members return billions of dollars to the economy each year to ensure that the use of credit remains available to consumers.

“Five9 continues to enhance our offerings to the credit and collections industry,” said Homero Salinas, Vice President of Sales at Five9, in a Monday statement. “With our Virtual Call Center Suite, credit and collections companies gain quick, affordable access to call center technology that advances their customer contact, revenue generation, and payment goals.”

“By joining the ACA, the voice of the credit and collection industry, we stay up-to-date with specific requirements for this segment of the marketplace,” Salinas added.  

With the on-demand Five9 Virtual Call Center, companies are able to build a comprehensive, feature-rich contact center without any hardware, software or upfront capital expenditures.

Beyond the cost savings, Five9’s on-demand service also allows for easy set-up and administration of at-home agents in addition to single-site or distributed, multi-site centers. Built from the ground up with VoIP, any business with a PC and a broadband connection can access affordable Debt Collection Software.
 
This software offers such features as: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI (News - Alert)), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.

Five9 provides on-demand call center software for telemarketing, customer service and business continuity. The Virtual Call Center and Predictive Dialer serves customers of all sizes on five continents. These customers can profit by relying on Five9’s robust functionality that is built to be fast, easy and affordable to deploy.

With its focus on solutions that are offered to customers on an “as needed” basis, Five9 fulfills a need throughout the global economy to provide contact center solutions to businesses that do not fit the traditional contact center model. Its on-demand offerings allow businesses of all makes and models to have access to next-generation contact center capabilities without significant upfront capital.
 
This latest move by Five9 with its membership in the ACA International ensures that the company is on top of the latest rules and regulations within the industry so that its customers are provided with the exact solutions they need to optimize their activities.
 
Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.
 

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