Fenero Launches Fluid Contact Center Application Suite
April 16, 2013
By Ed Silverstein
Fenero has launched a Fluid Contact Center (FC2) application suite for diverse contact centers. FC2 is a Web-based contact center platform with no software licensing costs, so its features are available at no additional cost per module.
Fenero FC2 can operate on-premise or can be a hosted solution, the company said in a recent statement. It has a Web-based interface, which makes it easier to use.
“(It) can operate either on-premise for customers with concerns about hosted platforms or as a multi-tenant platform in the cloud,” the company said.
Among its popular features are automated call distribution; manual, preview, and predictive outbound dialing; and interactive voice response. Call recordings are integrated with auditing and agent performance reports. It provides customers call analytics, contact support, mobile apps, multi-channel contact support, social media integration and workforce management.
Because of the free feature, contact centers can grow without extra licensing costs. FC2 can be used for different sizes of contact centers.
“We’ve spent the last decade in this industry on the contact center outsourcer side of the market and have had to rely on several software vendors to run our operations efficiently. They were all difficult to use – we needed extensive (and costly) training to learn how to perform seemingly trivial tasks – inflexible, and extremely costly,” Marlon Williams, CEO of Fenero, said in the statement.
The offering uses open source communications, based on Asterisk (News - Alert). Asterisk has more than 86,000 registered users, developers and supporters. It is the most widely adopted open source communications project, the organization said.
“With more than one million systems in use around the globe, Asterisk powers business phone systems for the majority of Fortune 1000 companies, small and midsize businesses, governments, telephony carriers and communications service providers of all sizes,” TMCnet reported in a recent article.
Edited by Rory J. Thompson
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