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FurstPerson Wins 2013 Call Center Excellence Awards
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FurstPerson Wins 2013 Call Center Excellence Awards

June 19, 2013
By Jyothi Shanbhag
TMCnet Contributor

FurstPerson recently won the 2013 Call Center Excellence Awards in the Best Technology Solutions (News - Alert) Provider category.

The Call Center Excellence Awards are given to companies that built and promoted innovative call center solutions over the past year. This award recognizes superior thinking, creativity and execution across the full spectrum of call center functions. For the Best Technology Solutions Provider category, companies are assessed for their capability to deliver a technology solution that can help clients improve their efficiency and productivity, while enhancing agent effectiveness, customer experience and overall service levels.

"FurstPerson's fully scalable and flexible cutting-edge technology solutions give employers the insight they need to conduct highly effective pre-hire assessments and ensure they hire people with the right qualifications to provide exceptional service," said Jeff Furst, CEO of FurstPerson. "While we know that our clients are very satisfied with the increased effectiveness our solutions deliver, our latest recognition by the Call Center Excellence Awards further highlights the strength of our technology, quality of our services and the benefits they bring to the call center industry and beyond."

Since its inception, FurstPerson has been building assessment models for contact center and call center organizations, and has even directed over 300 empirical studies encompassing all types of contact center jobs. It even delivers assessment products that help call center managers measure the work habits, attitudes and skills of their candidates to make sure that they arrive at faster, better-informed hiring decisions.

FurstPerson has been helping companies increase customer loyalty and satisfaction through scientifically based talent assessments that create cohesive, high-performing teams. Many companies have partnered with FurstPerson to benefit from data-based talent assessments that reliably predict employee performance.          

Edited by Rory J. Thompson

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