IBS Deploys AMEYO Contact Center Communication Suite
August 29, 2013
Interactive Business Solution Pvt. Ltd. (IBS), a provider of outbound outsourced services, has deployed the Ameyo all-in-one communication suite for contact centers and enterprises.
Being a company offering business process outsourcing (BPO) services, it was vital for IBS to switch a more robust solution that would cater to its specific business needs. Accordingly, IBS deployed the Ameyo all-in-one communication suite.
As an all-in-one communication suite for contact centers and enterprises, Ameyo provides advanced information and communications management capabilities, such as automatic call distributor (ACD), computer–telephone integration (CTI (News - Alert)), customer relationship management (CRM), interactive voice response (IVR), and more.
The Ameyo suite, which is a service-oriented architecture (SOA) and model-driven architecture (MDA (News - Alert))-based platform, facilitates for easy creation of new capabilities for communications-centric enterprises as they grow with respect to their process and workflow requirements.
Apart from multi-media communication capabilities, the Ameyo suite also offers predictive dialer, voice logger, social media helpdesk, unified presence, sales management, customer care, real-time analytics and reporting, and more capabilities.
Prior to deploying Ameyo, IBS was using a different solution, which was a repackaged free solution that did not deliver the necessary capabilities vital for the BPO’s business.
After careful evaluation of the company’s business-specific requirements and solution capabilities, IBS upgraded its technology to Ameyo, which is able to provide a stable technological solution to IBS with a complete range of required capabilities.
Ameyo is providing IBS with advanced reporting and analytics to manage its performance. In addition, IBS was benefitted with a complete range of features, including CTI, CRM, voice logger, predictive dialer, and a voice blast.
These features facilitated IBS to reach out to the maximum number of customers without the need for massive resource investment.
Drishti, a provider of contact center software and enterprise communications applications, helped IBS to deploy Ameyo.
Mohit Madan, chief operating officer, IBS, said in a statement, “Ameyo was completely different from our previous solution, it was not a repackaged free solution that claimed to be reliable and provide the necessary features.”
Madan added, “Ameyo was far and above the better technology and ticked all of the boxes for us. Not only was the solution a breath of fresh air, team Drishti came out to be our partner in business growth, from conceptualization all the way to supporting the implementation, everyone at Drishti was readily available to help us.”
Edited by Ryan Sartor
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