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Five9 Bags 2014 CRM Excellence Award
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Five9 Bags 2014 CRM Excellence Award

July 08, 2014
By Jyothi Shanbhag
TMCnet Contributor

Cloud contact center vendor Five9 (News - Alert) has been on the forefront providing cloud contact center software to thousands of customers and facilitating more than three billion customer interactions annually. The company’s secure and scalable cloud contact center software is being used to increase agent productivity and deliver tangible business results. The consistently strong revenue growth speaks volumes for the company’s leadership position in the space.

Five9 has earned an array of industry recognition for its growth and solution excellence. The company has recently bagged 2014 CRM Excellence Award from TMC (News - Alert)'s CUSTOMER magazine for the second time in row.

Liz Osborn, VP of product and solution marketing for Five9, said, "It's an honor to see the Five9 cloud contact center solution recognized for excellence in the customer relationship management space. CRM and contact center software are highly complementary, and work better together, which is why Five9 is a leader in CRM application integrations among cloud contact center providers."

Unlike complex on-premise systems, the Five9 Virtual Contact Center (VCC) Platform was created with the business user in mind. The company’s ACD solution can be configured by any business user, and it has the sophisticated routing features enterprises need.

Also, with Five9 speech-enabled IVR, users can easily build and manage automated voice applications that customers will love to use. The predictive dialer feature triples the amount of time agents are productively connecting with live prospects and generating revenue for any businesses.

“Five9 has demonstrated to the editors of CUSTOMER magazine that their cloud contact center software improved the processes of their clients' businesses by streamlining and facilitating the flow of information," said Rich Tehrani (News - Alert), TMC's CEO and group editor-in-chief.

Since its inception in 1982, Customer Interaction Solutions has been the premier publication in the CRM, contact center and teleservices industries. The latest CRMExcellence Award winners have been selected on the basis of their product's ability to help expand the customer relationship to cover the entire enterprise and the entire lifetime of the customer.

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