Five9 Wins CRM Excellence Award

By Rahul Arora
TMCnet Contributor

Five9 , a provider of cloud contact center software, recently announced that it won a 2014 CRM Excellence Award from TMC’s (News - Alert) CUSTOMER magazine. It is the second year in a row that Five 9 has been recognized by TMC.

“It’s an honor to see the Five9 cloud contact center solution recognized for excellence in the customer relationship management space,” said Liz Osborn, vice president of product and solution marketing, Five9 (News - Alert). “CRM and contact center software are highly complementary, and work better together, which is why Five9 is a leader in CRM application integrations among cloud contact center providers.”

Five9 officials say it has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With its extensive expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. The company has been facilitating more than three billion customer interactions annually.

“Five9 has demonstrated to the editors of CUSTOMER magazine that their cloud contact center software improved the processes of their clients’ businesses by streamlining and facilitating the flow of information,” said Rich Tehrani (News - Alert) , TMC’s CEO and group editor-in-chief, in a  statement.

In related news, Five9 was recently recognized by Deloitte in the research firm’s 2013 Technology Fast 500 list. The company positioned at rank 242 and this is the second time the company has made to the list. In order to be added to this prestigious list of fastest growing tech companies, the companies need to demonstrate a high level of innovation.