Teleperformance Opens New Contact Center in Richmond, Virginia

By Rahul Arora
TMCnet Contributor

Teleperformance (News - Alert), a company that provides outsourced multichannel customer experience management solutions, recently opened a new contact center in Richmond, Virginia. The new facility, which is located at 2805 N. Parham Road, will be handled by 500 new employees.

“We are excited to grow our substantial U.S. footprint and build upon a successful relationship with the Commonwealth of Virginia and its people,” said Miranda Collard, president of Operational Delivery, Teleperformance U.S. “At Teleperformance, our business is about transforming passion into excellence, and we are fortunate to welcome a new team of talented, passionate employees at our Richmond site.”
 

Teleperformance serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2013, it reported consolidated revenue of €2,433 million ($3,236 million). The Group operates around 110,000 computerized workstations, with close to 149,000 employees across 230 contact centers, in 62 countries, and serving more than 150 markets.

“We would like to thank the Commonwealth of Virginia and its people for their support and continued partnership,” said Collard. “We look forward to bringing new employment opportunities to the area and to being a part of this great community for years to come.”

In related news, Teleperformance recently announced that it has entered into a definitive agreement to acquire Aegis USA Inc., a major outsourcing and technology company in the United States, the Philippines and Costa Rica. The business to be acquired represents total annual revenue of $ 400 million and more than 19,000 full time employees across 16 centers in the three countries, serving multiple premium clients in various key growing industries in the U.S. market.

The consideration for the transaction will be $ 610 million at closing. Following the transaction, which is not subject to a financing condition, the Group's consolidated debt-to-EBITDA ratio will remain below 1.