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Five9 to Spotlight Social and Visual IVR Expertise
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Five9 to Spotlight Social and Visual IVR Expertise

August 15, 2014
By Stefania Viscusi
Assignment Desk Editor

Cloud call center solutions provider Five9 (News - Alert) continues to highlight its expertise in providing solutions that make powerful customer care possible. Appearing at industry events, and offering their commentary during web events, is one way they are getting the word out. And it seems the market is listening.

The company recently reported results for the second quarter ended June 30, 2014 with total revenue for the second quarter of 2014 increasing an impressive 22 percent to $24.7 million compared to $20.3 million for the second quarter of 2013. The company attributes this success to organic expansion and the new additions to its product portfolio which included Summer Release 2014.

During an interview at this week’s ITEXPO (News - Alert), Five9’S Lance Fried, senior vice president of social and mobile applications, commented on the significance of the latest release and in particular, Five9 Connect.

“It’s about understanding the relevance of the inquiry, what’s important, what’s trending and then deciding—based on that information—how to prioritize, route and deal with proper skills agents. Understand, decide and resolve. This is what our underlying technology is all about.”

Further evidence of the positive impact a cloud call center can have on businesses was demonstrated during a recent webinar, “Driving Demand with a Cloud Contact Center: A Success Story.” Mayur Anadkat (News - Alert), director of product and solution marketing at Five9 together with Ilya Bodner, partner and chief revenue officer at The Shipyard detailed how the company was able to generate and nurture demand and actually convert it by focusing on the consumer journey.

Anadkat will also be present at an upcoming industry event for the CRM marketplace in New York where he will present on topics focused on visual IVR and social strategies. The company will also showcase its cloud contact center solution at the show and host a happy hour event for attendees where they can register to win a Jambox from Jawbone. 

Edited by Maurice Nagle

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