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Five9 Participates in PACE New York Chapter Event
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Five9 Participates in PACE New York Chapter Event

September 12, 2014
By Michael Guta
TMCnet Contributing Writer

The Professional Association for Customer Engagement (PACE) is a not-for-profit organization dedicated exclusively to advance companies that use multichannel platforms to engage their customers for B2B and B2Cusing contact centers, email, chat, social media, web and text. Cloud contact center software provider Five9 (News - Alert) announced it participated in a PACE New York Chapter Event with one of its clients, American Support, presenting “Grow Your Business! 10 Ways American Support Leverages Cloud Technology to Sell More” earlier this week.

American Support, is a U.S.-based contact center outsourcing company providing inbound and outbound telesales. The company  increased sales, productivity and support for flexible staffing using Five9’s cloud contact center software and CRM technology to drive business growth.

The event was held at the Theresa Lang Center, New York, NY with Matt Zemon, CEO and president, American Support addressing the attendees. Five9 regional vice president Nick Delis, who joined the PACE board of directors, sat on the Customer Engagement committee and will spearhead the New York chapter events.

American Support provides contact center services for leading US telecommunications companies, including five of the top 10 cable companies in America, along with complete back office services to the cable industry. It also handles a total of close to 230,000 calls each month from three US-based contact centers and home offices across 22 state using up to 400 American Support customer care agents for calls ranging from billing inquiries and payments to technical support and sales.

 “With the Five9 blended solution, we only have to train agents on a single platform, and that training is applicable no matter what type of calls they are making or receiving. Post-call analysis and reporting is also much easier. Five9 enabled us to automate the entire client reporting process, saving us hours of tedious work every month,” said Matt Zemon, CEO and president, American Support.

Edited by Stefania Viscusi

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