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Parature Aids Sigmetrix to Manage Customer Service and Support
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Parature Aids Sigmetrix to Manage Customer Service and Support

April 08, 2009
By Anuradha Shukla
TMCnet Contributor

Sigmetrix is using Parature Customer Service software to efficiently manage their customer service and support.

Parature (News - Alert) Customer Service software modules allow enterprises to manage all of their support needs without additional hardware, software and IT expenses. By integrating everything in one dynamic, unified system, Parature improves processes among customer support, operations, development and sales.

Sigmetrix provides CETOL 6 Sigma, a precise, easy-to-use mechanical variation analysis and tolerance optimization software. Jeff Brueggeman, director Operations explained that this software can work with three of the top mechanical CAD systems in the world and can thus support a number of customers and resellers.

The company required a much more robust system for providing customer service and support and their existing application did not allow them to address the types of customer requests they were receiving. Sigmetrix decided to deploy Parature Customer Service software, which offers valuable insight into the trends and the types of requests they receive. Parature software enables the company to effectively plan for their customer support needs.

Brueggeman acknowledged that Parature software enables them to efficiently mange their support requests and processes. Thanks to the software, Sigmetrix has been able to really understand the data and trends to determine what information they may need to communicate in their literature.

“Furthermore, the easy-to-use Parature software will enable us to easily populate and maintain our knowledgebase, providing our customers and resellers with the most up-to-date information,” he said.

Duke Chung (News - Alert), Parature president and CEO, noted that software organizations face a number of challenges to effectively manage customer support requests and increase brand loyalty. His company enables these organizations to efficiently streamline and strengthen ongoing customer communication. Parature software increases retention and improves the overall effectiveness of their support teams.

Parature was recently in news for sponsoring a free webinar. The event provided customer service and support professionals within the higher education community with insight into successfully solving support challenges and standardizing interdependent support locations.

Don't forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.

Edited by Patrick Barnard

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