MetraTech Provides Billing Solution with New Customer Care Functionality
April 17, 2009
By Anamika Singh
MetraTech Corp., a provider of charging, billing, settlement and customer care products, has announced the release of MetraNet 6 which helps business to manage change by automating processes.
Changes like technological innovation, the difficult economic landscape, the demands of globalization, and demands of corporate social responsibility have become a competency for organizations. When introducing new products or services, the self care and Customer Service Representative (CSR (News - Alert)) workflows of this new offering can be configured through a drag-and-drop interface to include new information and business processes.
"Today's enterprise is facing an enormous challenge," said Scott Swartz (News - Alert), chief executive officer, MetraTech Corp. "Improving and refining current business models is often no longer enough; the leaders are fundamentally redefining existing industries and often inventing new ones altogether.”
“MetraNet 6 combines the ability to dynamically monetize new business models with the ability to dynamically automate customer-centric workflows to support that model," said Swartz.
MetraNet 6 enables greater CSR efficiency and self care ease of use. It also provides tools to promote better customer acquisition strategies and provides modeling and managing of business processes.
A new Dynamic Workflow Modeling feature is used to match business processes and capture customer data then translating it into workflows. Also, an Activity Services feature tailors SOA-compliant customer and self care business logic support for each customer experience and enables standards-based integration with third-party applications.
Last month, MetraTech (News - Alert) was chosen by InterCall, a subsidiary of West Corporation and a conferencing and collaboration services provider for their MetraNet offering.
With MetraNet, InterCall (News - Alert) can automatically create or modify offers, promotions and rate plans without the need for additional software development so time-to-market for new products and services is reduced. Anamika Singh is a contributing editor for TMCnet. To read more of Anamika's articles, please visit her columnist page.
Edited by Stefania Viscusi
Article comments powered by