StarTek, a provider of high value business process outsourcing services, has reportedly signed a lease for a new contact center in Costa Rica.
The center is expected to open the first quarter of 2010 and will increase the number of operating facilities to 20 for the company.
“We chose to expand into Latin America for several reasons,” said Larry Jones, president and chief executive officer, StarTek, in a statement.
Jones said that his company found a large, well educated, bilingual talent pool and a good business climate in Costa Rica.
“All of these factors are advantageous to our global growth,” he said.
Company officials said that the center is located in the America Free Trade Zone Center in Heredia, Costa Rica. The planned 400 seat facility is approximately 37,000 square feet and situated near San Jose, in the city of Heredia.
Officials pointed out that seasoned Latin American executive; Ryan Carey, has been hired as site director to build the local team.
Jones said that there is a high market demand for a near shore option among both the company’s new and existing client base.
“We are in discussions with several existing clients interested in expanding their programs into the new space,” he said.
StarTek, Inc. is a provider of business process outsourcing services. Since 1987, StarTek has partnered with its clients to solve strategic business challenges so that fast moving businesses can improve customer retention, increase revenue and reduce costs through an improved customer experience.
Back in May StarTek, Inc. had announced that it has signed a 5-year agreement to expand its contract with Cincinnati Bell Inc.
Cincinnati Bell (News - Alert) is a top telecommunications provider and one of the nation’s most respected and best performing local exchange and wireless providers.
StarTek will provide a full spectrum of both customer support and technical services for Cincinnati Bell’s business customers and consumers.
Customer management support will include sales, installation, care, technical support and retention programs. Technology support services include hosted IT infrastructure and application services encompassing interactive voice response (IVR), virtual queuing, voice over IP (VoIP) phone service, work force management, and quality assurance.