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Service USA Expands Domestic Call Center Operations with Three New Clients
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Service USA Expands Domestic Call Center Operations with Three New Clients

August 20, 2009
By Anil Sharma
TMCnet Contributor

Service USA Inc., has announced that it has signed agreements to provide strategic call center customer care solutions for three new clients.

In a release, company officials said that clients include DVD Blue Beam Repair Inc., a Blue Ray and DVD repair company based in Kansas; Preferred Maintenance Company, a sign maintenance and support start-up that enables companies to service their signs utilizing innovative service management support program; and McCusker & Company, a consulting and designer of warranty product support solutions to the technical and retailer community.

"We look forward to exceeding the customer service needs of our three new clients," said Roxann Lee with Service USA Inc, in the release.

Officials said that Service USA offers businesses of all sizes a suite of domestic-based strategic call center customer service solutions including national onsite service, help desk support, customer support, corporate maintenance coordination, international service support and equipment deployment.

The scalability of services based upon customer need ensures that Service USA can grow with customer needs and still provide a cost effective alternative to offshore call centers.

"Domestic-based call center solutions have been traditionally more expensive for retailers and organizations in the consumer products industry," Lee said.

Lee said the company strategically utilizes a team of staff agents and a network of virtual agents working from their homes. This network of agents enables the company to offer programs at a 50 percent lower cost than other United States-based centers, while providing all the same features customers demand.

Service USA Inc. (SUSA) is a provider of outsourced CRM, customer contact programs and call center services, including inbound and outbound voice, email and live agent chat services.

Service USA Inc. also provides national and international service solutions for resellers, dealers, retailers, third party administrators, insurance companies, brokers, service providers, Internet service providers and field service program managers for businesses that support a high number of service events within their organzation.

In June Service USA announced that it had been awarded a performance-based agreement to supply national onsite service to a major warranty program manager.

The business relationship includes the maintenance and repair of products currently under contract, together with the installation, maintenance and repair of consumer products.

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Anil Sharma is a contributing editor for TMCnet. To read more of Anil’s articles, please visit his columnist page.

Edited by Patrick Barnard

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