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ROI Guaranteed from SafeHarbor Contact Center
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ROI Guaranteed from SafeHarbor Contact Center

October 13, 2009
By David Sims
TMCnet Contributing Editor

SafeHarbor Technology has said that SmartSupport, its managed Web Self Service contact center product, will come with a Return on Investment Guarantee.

"There are so many priorities in business, and so few guarantees that a product will perform," correctly notes Dianne West, vice president sales.

Through December 31, 2009, SafeHarbor Technology officials say, they will guarantee "a complete return on investment within 12 months of deployment" or they will refund the difference.

In order to qualify for SafeHarbor's guaranteed ROI program, customers must meet minimum contact center volumes and mutually agreed upon key performance indicators.

"SmartSupport is one of the best products on the market. Over our ten year history we have consistently delivered a positive ROI to our customers in the first year. None of our competitors, such as RightNow or InQuira (News - Alert), are able to offer such a guarantee," says Greg Clark, president of SafeHarbor Technology, talking smack and naming names.

SafeHarbor Technology Corporation, founded in 1998, is a Washington-based corporation with clients such as American Airlines, IBM, State of Washington, SunTrust Banks, Sprint, TiVo and T-Mobile (News - Alert).

Nice to see SafeHarbor in the news again, the last time this reporter covered the company was in 2007, SafeHarbor Technology Corporation won a Stevie Award for Best Overall Company and was recognized during the 2007 American Business Awards.

This award brought the total to 16 industry honors and recognition that the CRM vendor has received.

Hailed as “the business world’s own Oscars” (New York Post, April 27, 2005), The American Business Awards are described by SafeHarbor officials as “the only national, all-encompassing awards program honoring great performances in business.”

SafeHarbor officials describe their business as “moving customer service to the Web,” saying the company’s SmartSupport product is designed to “help clients develop a culture of customer self-service through technology and business practices.”

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Patrick Barnard

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