Intellicomm Launches StraightReach Service
November 24, 2009
By Jai C.S.
Intellicomm Inc., a provider of hosted unified communications, has reportedly unveiled the StraightReach service which is said to provide a pioneering yet easy way to display phone menu and Interactive Voice Response, or “IVR,” prompts on websites.
“Smart businesses can leverage this service to have an immediate impact on their customer satisfaction and can use it as a competitive advantage to provide a fresh outlook at their customer support and sales efforts,” Harprit Singh, president and CEO of Intellicomm, said.
Through this newly launched service, web site owners, webmasters and the global Web community can easily display the phone menu prompts for their phone numbers directly on their web site, said the company official. The service just involves a few simple steps to get started and there is no registration or login required.
According to company officials, the service provides instant benefit to businesses with a clear display of the phone prompts associated with their sales, customer service, support or other corporate telephone numbers. Alternatively, it is said to address those callers who face several issued using a complicated phone system structure. By clearly displaying the phone prompts on a website, customers can now know in advance the relevant options matching to their particular need.
What’s more, the service is also aimed at reducing businesses telecom costs as with this, the caller knows prior to calling which phone option they plan to choose rather than waiting and listening to the entire set of prompts.
Intellicomm is a unified communication services firm focused on promoting the evolution of integrated communications globally. Through its flagship service, Innoport, Intellicomm automates an individual or company’s flow of communication by centralizing all inbound phone calls, voice mail, fax and instant messaging communications. Jai C.S. is a contributing editor for TMCnet. To read more of Jai's articles, please visit his columnist page.
Edited by Kelly McGuire
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