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Unify to Provide OpenScape Voice and UC Solution to Palm Beach County

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October 29, 2014

Unify to Provide OpenScape Voice and UC Solution to Palm Beach County

By Rahul Arora
TMCnet Contributor


Unify, a communication software and services firm, recently announced that it will provide its OpenScape Voice and UC solution to Palm Beach County. By consolidating telephony platforms, the solution will save on cost for the County.

OpenScape boasts of features spanning voice, mobility, audio conferencing, messaging, video and Web collaboration. The platform enables companies to have greater reliability and flexibility in order to quickly configure and deploy new business units to meet consumer expectations effectively, as well as the ability to modify call routing and allocate resources to demands as and when needed. 

"Consolidating more than 80 different telephony platforms into one is no small task," said Tom Boyhan, Senior Vice President, North America Sales with Unify. "Palm Beach County truly did its due diligence and Unify offered the right solution. As a company with a significant employee base in Palm Beach County, we are delighted to form a committed partnership to ensure the successful deployment of OpenScape today and moving forward."

Unify provides integrated communications solutions for approximately 75 percent of the Fortune Global 500. The solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and enhances business performance.

In related news, Hyatt recently selected Unify and systems integrator Arrow S3, a division of Arrow Electronics (News - Alert) Inc., to deliver a world-class contact center solution intended to enable Hyatt to improve responsiveness, streamline internal processes, and help its agents embrace a new way to work that is more flexible through improved analytics and multi-media capabilities. Arrow S3 partnered with Unify to deploy OpenScape Contact Center and to provide ongoing maintenance. 

Edited by Maurice Nagle

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