November 19, 2009
CosmoCall Universe Now Certified Interoperable with AT&T, Global Crossing and XO Communications SIP Trunking
By Patrick Barnard
Group Managing Editor, TMCnet
has announced that its SaaS-based contact center solution, CosmoCall Universe, is now certified interoperable with the SIP Trunking services of AT&T, Global Crossing (News - Alert) and XO Communications.
In a release, CosmoCom claims the native VoIP architecture of its CosmoCall Universe
solution facilitates reliable integration with SIP Trunking services.
With SIP Trunking, organizations can drastically reduce their communications costs without having to upgrade their internal network infrastructure to support VoIP.
A recent Light Reading (News - Alert) Insider report, “SIP Trunking: Market Strategies & Competitive Analysis
,” shows that SIP Trunking is seeing strong adoption by enterprises and SMBs. The report finds that while most organizations are being drawn to SIP Trunking to reduce communications costs, the technology’s ability to bring unified communications to the enterprise will be a future driver.
Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
"With CosmoCall Universe and SIP Trunking, enterprises can save on VoIP equipment expenses, while simultaneously enjoying the economies of carrier-based IP telephony services," said Steve Kaish (News - Alert), CosmoCom's vice president of product management, in a release. "By adding more carriers to our SIP interoperability list, CosmoCom's (News - Alert) customers now have even more service providers to choose from for their telecommunications needs, with the assurance and confidence that those carriers have fully certified the joint solution."
CosmoCom made news in October when it announced that UK-based Quick Contact Center (QCC) had launched a new hosted contact center service built on CosmoCom’s platform.
Edited by Patrick Barnard