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InfoTech: Mitel Leads Internet Telephony in U.S. SMBs

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August 27, 2008

InfoTech: Mitel Leads Internet Telephony in U.S. SMBs

By Anuradha Shukla, TMCnet Contributor

Industry research firm InfoTech reportedly has confirmed Mitel’s (News - Alert) market leadership position in the United States for IP telephony for small businesses.

In its report titled “InfoTrack for Unified Communications (News - Alert) 2008 SMB Market Analysis,” InfoTech said that Mitel captured 17.2 percent of the 2007 SMB Internet telephony market.
This puts Mitel well ahead of major competitors such as Cisco, Avaya and Nortel (News - Alert), according to the research firm.
Mitel merged with InterTel in 2007, gaining 8.5 percent of market share and beating its closest competitor NEC (News - Alert) by 3.4 percent.
Expressing his company’s excitement to be acknowledged again as the SMB leader, Rick Dell (News - Alert), president of sales for Mitel U.S., said that the strength of his company’s brand in the SMB market is well known. He said that with a growing portfolio and expanding channels to market, Mitel continues to increase its market footprint and reinforce its position as the trusted provider of unified communications for growing businesses across the United States.
According to the company, Internet Telephony shipments to the U.S. SMB market increased by 18 percent during 2007 compared to the previous year. Nineteen percent of small businesses surveyed in the InfoTech IUC research study said they had already started implementing Internet telephony by the end of 2007.
Sixteen percent of the respondents said that they had already completed their migration from TDM to Internet telephony and 41 percent intend to implement Internet telephony, including eight percent that had conducted trials. Sixteen percent of the medium businesses that participated in the survey said that they had completed the migration to Internet telephony and 32 percent said that they had already started implementing Internet telephony.
Mitel also says that 32 percent of those surveyed intend implementing Internet telephony including three percent that had conducted trials. Twenty percent of the MBs don’t intend for any Internet telephony implementation.
In the study, InfoTech defines the SMB market as small businesses with two to 100 employees and Medium Businesses with 101 to 500 employees.
Earlier this year, Mitel launched new unified communications products to address the needs of growing SMBs with easy to deploy messaging, audio and Web conferencing, mobility solutions, and easy-to-use IP desk phones.
InfoTech is a division of T3i Group LLC, providing global market intelligence on telecom and unified communications equipment vendors, including shipment, revenue and market share data.
Mitel delivers flexibility and simplicity in smart unified communications solutions and applications for organizations of all sizes. Mitel’s U.S. headquarters are in Phoenix, and its global headquarters are in Ottawa, Canada, with offices, partners, and resellers worldwide.
Mitel is a platinum sponsor of Internet Telephony Conference & EXPO — the biggest and most comprehensive IP communications event of the year.  ITEXPO will take place in Los Angeles, California, September 16-18, 2008, featuring three valuable days of exhibits, conferences, and networking opportunities you can’t afford to miss.  Don’t wait.  Register now!

Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.

Edited by Michael Dinan

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