Motive, a provider of digital life management software for broadband and mobile data services, reportedly announced that the company’s Home Device Manager product has more than 10 million devices under management.
The last few years have seen a tremendous rise in digital home products. Many companies have introduced innovative products in the market, presenting innumerable choices to customers. For operators, this presents an important opportunity to increase the customer base. But offering digital home products can be tricky as installing them is a complex procedure.
Motive says that its HDM accelerates the mass-market rollout and management of services such as high-speed Internet, IPTV (News - Alert) and VoIP – particularly since many pieces of customer premises equipment – including residential gateways, IPTV set-top boxes, VoIP adapters and femtocell access points – require technical support and on-going management.
“Since launching HDM, Motive has secured a market leader position for remote device management,” said David Stevenson, vice president of Motive. “In 2008 we began to see providers deploy more and more devices in the home with an embedded TR-069 management client. This contributed to the rapid increase in devices Motive brought under management last year.”
Motive claims that with GDM, service providers can beat the complexity involved in setting up digital home products and provide a consistent and unique service experience to the customers. Officials at Motive say that the strength of their product and quality of customer relationships has been amply reflected as the company currently manages more than 10 million digital home devices. Offering a point of differentiation to its customers, the company aims to be CPE vendor-independent and device-agnostic.
In December last year, the company announced the industry’s first solution that manages fixed, nomadic, mobile and embedded WiMAX (News - Alert) devices. The management solution will enable service providers to rapidly get new WiMAX customers up and running while reducing the related cost and complexity.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.
Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.
Edited by Michael Dinan