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VoIP Provider ShoreGroup Eyes Contact Center, Unified Communications Expansion

TMCnews Featured Article

February 11, 2009

VoIP Provider ShoreGroup Eyes Contact Center, Unified Communications Expansion

By Anamika Singh, TMCnet Contributor

Shore Group, Inc., a converged network and systems management solutions provider, reportedly has announced that it’s finished the first phase of its strategic national contact center and unified communications practice expansion.

It required hiring of sales and operations personnel in the Philadelphia, Atlanta, Dallas and Boston areas and they joined the ShoreGroup’s (News - Alert) team, with experience in complete project management, solutions architecture, applications engineering, sales engineering and operational skills to deliver the ShoreGroup’s contact center and unified communications solutions and services.
ShoreGroup is also IP Telephony solutions provider offering a complete lifecycle of services  from planning and design, to implementation, maintenance and management of Unified Communications (News - Alert) applications that use voice, video, data and existing enterprise business applications in new ways to reduce costs and boost productivity. ShoreGroup can help in  aspects of the business-critical IP Telephony applications on the network, allowing todeliver new services with ease.
According to Robert Kennedy, ShoreGroup’s president and chief executive officer, proactive contact center executives realize how innovative solutions enable sustainable competitive advantage and market differentiators for the business.
“The additional sales and operational support personnel complement our existing teams of contact center, unified communications, LAN/WAN, wireless and security specialists to put us in a unique position of being able to offer our customers the broadest range of expert services to meet their communications infrastructure and application requirements,” Kennedy said. “When coupled with our ShorePatrol Remote Operations Service and our CaseSentry systems management application, ShoreGroup delivers a full lifecycle of customized services and support solutions to the enterprise.”
For ShoreGroup National Sales Director John McCarthy, even in this time of economic uncertainty, “companies seeking to differentiate themselves know that contact centers are the primary point of customer interaction, and offering top-notch, efficient customer service remains the core to any business.”
The company states that contact centers are continuing to invest in their operations to drive out costs and strengthen their customer relationships, while at the same time using technology aimed at improving efficiencies. ShoreGroup expects that investing in this market will further position the company in helping clients achieve their business objectives.
ShoreGroup is a Cisco Systems (News - Alert) Gold Certified Partner with IP Communications Specialization, and a Cisco IP Contact Center and Intelligent Contact Management Advanced Technology Provider. ShoreGroup’s services complement the complete line of Cisco Systems Unified Communications and Unified Contact Center solutions, provides clients an open, strategic platform that is content-rich and customer-centric.

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Anamika Singh is a contributing editor for TMCnet. To read more of Anamika's articles, please visit her columnist page.

Edited by Michael Dinan

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