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ENA Deploys Packet Island's Solution to Provide 24x7 VoIP Call Quality Monitoring

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March 13, 2009

ENA Deploys Packet Island's Solution to Provide 24x7 VoIP Call Quality Monitoring

By Anshu Shrivastava, TMCnet Contributor

Education Networks of America (ENA (News - Alert)) said that it has deployed Packet Island’s VoIPCare solution for all their hosted Voice over Internet Protocol (VoIP) customers.

A VoIP/data monitoring solution, VoIPCare provides 24x7 VoIP-data flow monitoring to enable complete visibility into the many variables that may affect VoIP call quality.
Praveen Kumar (News - Alert), CEO at Packet Island, said that ENA selected Packet Island to deliver
24x7 VoIP call quality monitoring.
ENA is a provider of managed network and communication services to schools, libraries, and government agencies the company offers the ENA Connect suite of hosted private branch exchange (PBX (News - Alert)) and IP trunking solutions.
With the launch of these solutions, ENA said that it wanted to provide schools and libraries a “cost-effective” communication service that combined next generation features with reliability and stability.
Thus, the need for complete visibility into the network conditions that can affect VoIP call quality was critical.
Kumar said that one of the big challenges facing the VoIP market is troubleshooting VoIP post-install problems as they often end up as complex, expensive, and time consuming exercises.
He said that company believe that the “true leaders” in the managed network and VoIP market will be companies like ENA who firmly believe that telecom service is all about delivering quality and customer satisfaction, and implement the operational processes to back up their conviction.
To provide 24x7 VoIP call quality monitoring, ENA deployed a Packet Island (News - Alert) Micro Appliance at each customer site. Official said that key quality metrics for every VoIP call are continuously monitored, including jitter, latency, packet loss and call route analysis with the solution. This helps to determine if there are external problems that may be impacting service quality.
“Packet Island's technology has given us line of sight into areas of the customer's own network that was virtually impossibly to monitor previously,” said Simon Weller, director of product design at ENA.

Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.

Edited by Stefania Viscusi

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