Samsung (News - Alert) Business Communication Systems focuses on the unified communications experience with enhancements to its OfficeServ 7000 family of IP PBXs, including three new built-in mobility features: OfficeServ Connect for simultaneous ringing (to five other numbers), MOBEX for assigning an extension to a cell phone, home phone or other phone number outside the OfficeServ System and Hot Desking. Additional Version 4.30i functionality enables SIP peering (OfficeServ 7100), emergency dialing for Samsung ITP keysets, increased voicemail capacity (to 20 ports), support for a new IP-UMS unified messaging server and new license options with trial licensing.
The Samsung OfficeServ 7000 system is a converged platform for small- to medium-sized businesses with support for voice, data and wireless communications. The OfficeServ family includes three models for varying size customers, the OfficeServ 7100 (32 users) introduced in 2007, the OfficeServ 7400 (480 users) launched in 2006 and the original OfficeServ 7200 (120 users) introduced in October 2005. All models can take advantage of the latest Version 4.30i system software which improves the features and functionality for both users and administrators.
Perhaps most significant since it enhances the unified communications experience is OfficeServ Connect, a new and standard mobility feature (no license required) for simultaneous ringing of the user’s main desktop station plus up to five other telephone numbers, including internal keysets of any type (analog, digital, IP or SIP), but also external devices such as a cell phone or home phone. Mobile staff can make and receive calls from anywhere on any of five defined devices, as if they are in the office, maintaining their corporate identity (single number reach) and being always accessible to customers and colleagues (business continuity and first call resolution).
Samsung refers to the assigning of external devices as MOBEX – mobile extension. MOBEX allows the user to assign a 2, 3, or 4-digit extension to a cell phone, home phone or other phone number outside the OfficeServ System (requires V4.30i and ISDN PRI or SIP trunks). A variation on this feature, called Executive MOBEX, can be optionally licensed to enable transfer, conference, hold and other call control functions from the external telephone.
In addition to OfficeServ Connect and MOBEX, Version 4.30i also adds Hot Desking, a third new feature for mobile workers. Hot Desking allows a user to log into any IP phone with a username and password to enable their own extension and configuration settings. All in all, Samsung now offers five options for mobile or remote employees since, in addition to the new built-in features, Samsung customers can also take advantage of the company’s WiFi (News - Alert) OfficeServ Wireless system (optional), and Samsung IP keysets can be used remotely such as in a home office.
The new Version 4.30i system software is available now for Samsung OfficeServ systems sold worldwide in North America, EMEA, CALA and APAC regions.
Sandra M. Gustavsen, senior analyst for T3i Group, contributes her TelecomTactics column to TMCnet. To read more of Sandra’s articles, please visit her columnist page.
Edited by Jessica Kostek