NextiraOne (News - Alert) along with the IT-Directorate of the regional government of Lower Austria has implemented an upgrade of the voice communications for the State Administration. Completed within a timescale of 16 months, employees at 212 sites have been upgraded to VoIP and unified communications, or “UC,” system.
According to Margarete Schramböck, Vice President of Germany & Austria NextiraOne, the Lower Austrian State Government implementation is the largest project that NextiraOne Austria has undertaken till date. It connects more than 13,000 government workers and 1.6 million citizens. The project demonstrates the added value the latest communications technologies can bring to organizations of any size and in any sector.
The new communications solution is based on a comprehensive server infrastructure built around two redundant Data Centres linked through IP. The two blade centres house an OmniPCX Enterprise from Alcatel-Lucent (News - Alert), along with fax and call servers that provide VoIP technology on all sites and systems. NextiraOne provides central network management for the blade centres under a Managed Services agreement.
The communications infrastructure covers the Regional Government buildings in St. Pölten along with retirement homes, young people’s homes and care homes, road maintenance and other government offices in the 21 districts of Lower Austria. All sites have state-of-the-art systems that provide improved communications with the general public.
Staffs have been provided with new digital telephones, linked with a digital telephone directory. This digital directory enables users to find colleagues’ numbers by just choosing their names. As the phones are connected to an Alcatel-Lucent OmniTouch UC system, users can access UC applications through Microsoft (News - Alert) Outlook plug-ins.
According to the company, the ability to combine telephone and desktop functions as well as the integration of fax options through a new e-Fax system have been well received.
Incoming faxes will now be electronically transferred into the mailbox of the relevant member of staff. In addition, government employees have become more accessible to the general public with the introduction of Free Desktop and Voice Navigator applications.
The migration of telephone numbers to the new VoIP solution ensures that the existing numbers are still in use in all districts. In addition, the upgradation of the citizen‘s hotline and the housing services Call Centre as part of the new infrastructure is providing faster connections, shorter waiting times and improved accessibility.
According to Wolfgang Nebes, Director of the Regional Administration and Representative for the Lower Austria State Government, the project aimed to make it easier to reach the right person, irrespective of the communications channel being used.
Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.
Edited by Kelly McGuire