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The Promise of Unified Communications (UC) Realized via Hosted Solutions

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The Promise of Unified Communications (UC) Realized via Hosted Solutions

April 03, 2014
By Peter Bernstein
Senior Editor

For those with a somewhat long memory you are more than aware that Unified Communications (News - Alert) (UC) has been around for many years. The allure, going all the way back to when we used to call UC “Unified Messaging” is the ability to reduce costs and speed decision-making and responsiveness by giving all of us access to things like voice, all types of messaging (email, voice mail, text, chat, video conferencing, presence, etc.), and now includes the exploding population of enterprise apps and collaboration tools. 

You also know, particularly if you are a small to mid-sized business (SMB), that the promise of UC has been elusive in terms of it being realized in your company. For a variety of reasons, first series of interoperability concerns, but ultimately relating to a lack of financial and personal resources, the now well-documented value of a UC environment has been beyond the reach of a vast number of enterprises. 

The good news is this no longer has to be, and more importantly should be the case. All one needs to do today is look to the cloud. Vendors have developed extremely robust cloud-based hosted UC offerings which allow entities of any size to literally take a “try it, you’ll like it” approach to introducing UC into their organizations. 

In fact, along with all of the benefits trumpeted about the cloud—in terms of CapEx reductions, anywhere and all the time access and taking a significant load off on in-house IT to free them to focus more on business critical tasks—a huge benefit of hosted UC and collaboration is the fact that you can pay-as-you-go and pay-as-you grow. What this means for SMBs for example is that they can start with solutions that meet  basic needs and add capabilities over time according to their unique requirements.

With the installed base of legacy TDM systems never having been older, and with retrofitting them to take full advantage of next generation UC and collaboration capabilities, it is not surprising how many enterprise globally are evaluating hosted UC and collaboration. The big question that arises is whether your organization is ready to take the plunge. 

If getting knowledgeable about how to get your organization to realize the benefits of UC and sophisticated collaboration capabilities is at or near the top of your “to do” list, and if it is not it likely will be there sooner rather than later, then the webinar, “Is your business ready for hosted enterprise voice and collaboration?”,  to be held Wednesday, April 9 at 2:00 PM ET, is certainly something you will want to participate in. Join myself and Zach Katsof, NORAM Business Manager & Unified Communications, and David Sommerville, Sales Director Unified Communications from Arkadin (News - Alert) as we review and answer your questions regarding:

  • How to improve productivity with hosted UC
  • Why hosted is a great way to support a mobile workforce with limited resources
  • The business value of increasing access to information and improving customer responsiveness afforded by cloud-based UC and collaboration.

The value of UC no longer is a promise that needs to wait for another day. Thanks to hosted UC, you can start realizing all of the benefits of UC and universal access to all of your apps and collaboration tools a lot sooner than you think.

Edited by Cassandra Tucker

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