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ShoreTel Obtains Patents for IP Telephony, Multiple Switches

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July 10, 2008

ShoreTel Obtains Patents for IP Telephony, Multiple Switches

By Anshu Shrivastava, TMCnet Contributor

ShoreTel (News - Alert), Inc. today announced that it has received two patents from the United States Patent and Trademark Office.

While one covers server backup capabilities across distributed IP telephony systems, another covers techniques for collecting and sharing information when multiple switches or servers are involved in a call, company officials say.
Company officials said that the patented technologies are part of ShoreTel’s UC system, a completely integrated system that scales seamlessly from 10 to tens of thousands of users. ShoreTel’s UC system encompasses phones, switches and software.
ShoreTel’s architecture – equipped with the capability to allow call processing to be distributed across multiple sites, switches, and servers – pulls information together from many sources to present call details for applications such as call accounting.
The ShoreTel voicemail system manages messages for users connected to servers that are unreachable, according to officials. And, when network operations are restored, the voicemail system forwards any messages to the proper servers so they may be retrieved, company officials say.
Ed Basart, chief technical officer at ShoreTel, said that today’s patent announcements are “a testament to ShoreTel’s continued commitment to enabling world-class business communications through technology innovations and intellectual property that tackle the need for high-availability IP telephony systems that improve collaboration and productivity of today’s enterprises.”
Sunnyvale, California-based ShoreTel is a provider of Pure IP Unified Communications (News - Alert) solutions, according to the company. The company enables enterprises of all sizes to integrate all communications, voice, video, messaging and data, with their business processes.
Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies, brought to you by Voice Print International (News - Alert).

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