Bringing new features to a cost-saving technology that’s gaining traction in this slower economy, a Philadelphia-based enterprise hosted VoIP provider today announced that it’s adding call recording to its platform.
Officials at Alteva say that with their call-recording solution, “Alteva (News - Alert) Archive,” customers in service-driven industries can record and manage critical communications.
According to William Bumbernick, chief executive officer of Alteva, any customer-service driven business is a prime candidate for hosted call recording.
“Remote workforces not only need accurate communication, but they need a way to analyze, document and share the valuable marketing data that is gathered on the fly during customer calls,” Bumbernick said.
Officials at Alteva say their Archive solution is completely secure, cost effective, and comes with an easy-to-use Internet application. There’s no software required for the hosted service, so that customers can go online and manage their recoded phone data.
Of course, VoIP call recording isn’t exactly new. One Westlake Village, California-based company claims that it has the world’s first and only affordable SIP-compliant call recording system.
As TMCnet reported, SIP Print’s VoIP call recording products now is sold by Novus LLC to value-added resellers, along with products from Nortel, NEC, SNOM, Vodavi and Allworx.
Officials at SIP Print (News - Alert) say they provide an affordable appliance (pictured right) that offers pure system-level SIP voice recording for SMBs and larger organizations with a need to record up to 200 seats per location. Because it supports SIP at the communications system level, SIP Print’s patent-pending platform can also record advanced functions such as voicemail or “follow-me” calls on mobile phones or other off-premise phone numbers, ensuring endpoint accessibility.
The company’s call-recording appliances – which earned a first-place award at the Internet Telephony Conference & EXPO in September, and will be on display again at the ITEXPO event that runs from Feb. 2 to 4 in Miami – are compatible with many VoIP and hybrid phone systems
Meanwhile, Alteva says that early adopters of its Archive solution are already seeing operational benefits.
According to Bob Paglione, chief executive officer of Delran, New Jersey-based Benefit Consultants Group, Alteva’s service helps drive new growth opportunities, and has the potential to transform businesses communications.”
“Call recording reduces costs and complexity, while improving productivity for customers and business growth,” Paglione said.
Learn more about SIP Print at Internet Telephony Conference & EXPO — the biggest and most comprehensive IP communications event of the year. ITEXPO (News - Alert) will take place in Miami, Florida, Feb. 2 to 4, 2009, featuring three valuable days of exhibits, conferences, and networking opportunities you can’t afford to miss. Visit SIP Print at booth #828 in the exhibit hall. Don’t wait. Register now!
Michael Dinan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Michael's articles, please visit his columnist page.
Edited by Michael Dinan