Ascensus said that it’s making the move to IP communications, bringing nearly 1,000 associates from six offices, including a 300-person call center, under a Cypress Communications solution.
The financial organization is a long-time customer of Cypress, which provides traditional telephony services to select Ascensus (News - Alert) locations.
Ascensus said when it planned to connect all of its offices with VoIP and unified communications and IP-enable their call center, its obvious choice was Cypress Communications (News - Alert).
“In an economic cycle where it is hard to justify any capital spends, selecting the Cypress solution was an easy decision to make,” said John Schroeder, senior vice president of information technology at Ascensus.
Cypress’ fully hosted delivery model is expected to benefit Ascensus from better technology and expanded functionality. In addition, the model will eliminate major upfront capital investment, according Ascensus officials.
The company says it will provide Ascensus with its C4 IP hosted unified communications and integrate with Ascensus’ contact center solution, IP-enabling Ascensus’ call center.
Frank Grillo (News - Alert), executive vice president of marketing at Cypress, said that C4 IP has the power to connect hundreds and even thousands of employees across the country and enable them to work as if they are in the same office.
The new features that Ascensus associates are expected to take advantage of are Microsoft (News - Alert) Outlook integration, support for mobile workers and call recording, and management functionality which captures both voice and screen activity, according to officials.
“Cypress’ C4 IP solution will allow us to refresh our entire hardware platform, reduce complexity and increase the functionality, while reducing our costs,” Schroeder said.
With the centralization of communications and deploying the same Cypress solution across all locations, Ascensus said that is able to create a single enterprise-wide platform for the company’s call centers. In addition, company is also able to utilize the same voicemail platform for all associates, and eliminate long distance calling between offices.
Ascensus believes that with the range of features and functionality offered by C4 IP and Cypress’ expansive IP network built for business continuity, Ascensus associates will be able to connect, communicate, collaborate and continue in the face of any situation.
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Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu’s articles, please visit her columnist page.
Edited by Michael Dinan