Hosted VoIP PBX (News - Alert) has experienced widespread adoption as more and more companies are recognizing the cost benefits and flexibility available in such solutions. For many decision markers, the question is not whether or not to go with this technology, but who should provide it.
Gordon Newton, president of the Newton Group, an outbound telemarketing business, knew his company could reap the benefits of a VoIP phone service. His biggest challenge was whether or not he should go with a hosted or non-hosted system. He had 66 phones distributed over 32 locations, so he had a big decision to make.
“When we were looking for a new phone system, we looked into everything. We did our research. We probably spent a solid three months talking to companies, making a decision whether or not we wanted to be premise based or hosted,” said Newton in a statement.
“Once we came to the conclusion that it would be better for us to use a hosted system, we looked at several options. When it came down to it, FreedomIQ had the best package.” Newton highlighted that this solution allowed him to support individual agents throughout the U.S. and set up was easy.
“Once we got the system in place, we were able to ship phones and basic directions to our agents around the United States. Our agents have varying levels of tech experience and all of them have been able to plug their phone in and hook right up to the system,” added Newton.
With the FreedomIQ hosted PBX, Newton can seamlessly connect remote workers dispersed across the country, while still giving the appearance of one cohesive unit. It also provides features that allow him to manage his employees.
“Our managers really enjoy the call monitoring. It lets them listen in and monitor live calls,” said Newton. “The call recording has also been huge. FreedomIQ offers it at an amazing rate, nobody else has that.”
Parthiv Shah, president of eLaunchers, a marketing/communications company based out of Germantown, Maryland, also took a leap with FreedomIQ. When asked about the company’s experiences, Shah had similar things to say.
“See, there are a lot of companies that do voice over IP, but what I found with FreedomVOICE is that someone is always there to pick up the phone. I know a lot about Microsoft (News - Alert), because I have to figure it out. I don’t know a lot about FreedomIQ because I don’t have to,” said Shah.
“When I recommend that someone buy FreedomIQ, I tell them all you have to do is hit zero and you’ll be connected to a network of humans that care. At the end of the day, my business is on the line, literally. Because when phones stop ringing, what am I going to do?”
FreedomIQ is demonstrating its value to a wide variety of customers as it delivers the hosted solutions necessary to drive productivity. Such success with customers will only help FreedomVoice to continue to launch its solutions in the market and find a comfortable position as a choice provider.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.
Edited by Tim Gray