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M5's VoIP Solution Eases Communications for Auto Group

TMCnews Featured Article


May 20, 2009

M5's VoIP Solution Eases Communications for Auto Group

By Anuradha Shukla, TMCnet Contributor


The Premier Collection, a private group of automotive retailers, reportedly has picked M5 Networks for a scalable business tracking and communications solution that’s based on VoIP technology.

 
M5 has helped increase productivity and streamline communications with a solution that’s also grown with The Premier Collection to address its burgeoning needs, according to the companies.
 
With a monthly billing structure and administrative Web portal, the solution can scale easily to accommodate new hires and new locations. It replaces a system where sales, marketing, and other staff were tied to their desks. They now have the freedom to work anywhere, using remote working capabilities and call forwarding to respond to work queries efficiently.
 
The so-called “call flow” at the Premier Collection is also managed automatically and staff resources are better allocated. Impressed by their new capabilities, the client has rolled out M5 service to all 12 locations including its new headquarters. The roll-out has resulted in a reduction in telecommunications costs by 15 percent, improving the company’s bottom line.
 
“We implemented the M5 solution in all 12 of our locations, and in doing so we saved 15 percent on what we had been spending on Telecommunications costs,” said Jim Waters, director of media and marketing at The Premier Collection. “This has allowed us to be more productive and efficient; M5’s VoIP for business is far and away the best solution out there.”
 
Headquartered in Manhattan, M5 Networks (News - Alert) provides business-strength VoIP phone systems delivered as a disaster-proof hosted service. The company was in news this April when 3 Points, a technology provider for mid-sized businesses based in the Midwest, increased sales “significantly” with M5 Networks business VoIP using Call Metrics and Salesforce.com (News - Alert) Integration.
 

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Anuradha Shukla is a contributing editor for TMCnet. To read more of Anuradha’s article, please visit her columnist page.

Edited by Michael Dinan







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