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With VoIP, Small Operators Can Provide Big Services

TMCnews Featured Article

May 21, 2009

With VoIP, Small Operators Can Provide Big Services

By Calvin Azuri, TMCnet Contributor

Officials at Hancock Telephone, a small independent telecommunications solutions provider with a subscriber base of a little over 2,000 in New York and Pennsylvania, say that thanks to a VoIP, IP and WDM PON Ethernet Access Solutions from Nortel, they’re now equipped to deliver services similar to that provided by large players coupled with the personal touch which the subscribers have grown to appreciate.

Hancock has been around for more than 100 years and it delivers voice, video and Internet capabilities to residential customers and small enterprises. By making use of Nortel’s (News - Alert) Communications Server 500 and Ethernet Routing Switch 8600, they have successfully integrated their voice and data networks to IP.
As a result, they can offer their subscribers improved VoIP and data services, such as unified messaging and single number service, wherein subscribers can use a single number for landline and mobile. Hancock Telephones now has all the operational benefits of a large player while still maintaining its framework in a costing model suitable for a small network by deploying its new Nortel-based network.
With Nortel’s IP enabled business, Hancock can also efficiently operate communication services such as VoIP, Virtual Private Networks and WiFi (News - Alert) to its corporate customers. Nortel’s Business Services Gateway installed in Hancock’s offices takes care of this. In order to better administer its new functionalities, Hancock Telephone is at present looking at LG-Nortel’s  WDM PON based Ethernet Access solution for deployment in the near future in its existing framework.
Using fiber connections, this can supply faster access speeds of 100 Mbps or even 1000 Mbps thus, thrusting Hancock to being a leader in high performance business applications and capable of bundling voice, data and Internet over a single connection to the home. They can also effectively generate potential revenue opportunities on future high-bandwidth applications.
For a seamless and uninterrupted deployment of these new products and services, Hancock will also receive support services from Nortel. Hancock Telephone recently hosted an “open house” program at its New York facility to demonstrate its new deployments and service offering to other independent operators in the region. With the Nortel partnership, Hancock hopes to move to newer technologies in a cost efficient manner and therein, they believe, lies the key to their commercial success and customer satisfaction.

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Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.

Edited by Michael Dinan

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