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FreedomIQ: Call Reporting a Key VoIP Phone System Feature

TMCnews Featured Article

November 12, 2009

FreedomIQ: Call Reporting a Key VoIP Phone System Feature

By Stefania Viscusi, Assignment Desk Editor

Many business owners today looking to take advantage of the benefits offered by a VoIP phone system are turning to hosted VoIP solutions that offer advanced communications capabilities at a very low cost and without the need for onsite resources for management of an implementation.

An Encinitas, Calif.-based hosted VoIP PBX provider is touting their FreedomIQ Hosted VoIP PBX (News - Alert) as offering a number of advanced features to help businesses get quickly up-and-running with reliable, hassle-free VoIP phone service.
One key feature, advanced call reporting, officials within the company said, is something other hosted VoIP providers are not offering, but is a very attractive feature for businesses to have along with their VoIP phone system.
Call reporting is critical for understanding call traffic trends and for uncovering when low and high activity levels are occurring. With this data, companies can better configure call distribution, minimize hold times and optimize caller experiences.
The company’s visual call reports make it possible for users to generate, filter, and export detailed call reports online with easy-to-read spreadsheets and graphs as well as view the real-time status of FreedomIQ VoIP PBX at any time.
In addition, FreedomIQ’s WebLINK Internet Control Panel offers custom options to allow users to filter data by date ranges, time of day, extensions, or the phone number dialed and sort this data for further review.
An in-depth company blog post offers detailed explanations and slides on the advanced call reporting features of the FreedomIQ hosted VoIP system.

“FreedomIQ call reporting lets you clearly see and review every call taking place within your business,” said Eric Thomas, CEO of FreedomVOICE (News - Alert).
“This information is invaluable in determining not only the quality of your calls but also in formulating a staffing strategy in times of high or low call volume.  This and other FreedomIQ features are designed to give you enhanced visibility into the most vital component of your organization, your employee’s performance. With this data at your fingertips you’ll be able to better manage your business.”

Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.

Edited by Stefania Viscusi

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