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ShoreTel for IBM Lotus Foundations, a UCC Solution for SMBs

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March 25, 2010

ShoreTel for IBM Lotus Foundations, a UCC Solution for SMBs

By Carolyn J Dawson, TMCnet Contributor

ShoreTel (News - Alert), provider of commercial, closed-source VoIP products with fully integrated unified communications, or “UC,” and IBM are planning to make sure the general availability of ShoreTel for IBM (News - Alert) Lotus Foundations in the second quarter of calendar year 2010. ShoreTel for IBM Lotus Foundations is a unique unified communications and collaboration, or “UCC,” meant for SMBs.

“UCC-in-a-box” solution is really affordable and it is aimed at the small and midsize business budget which includes complete enterprise-class UCC features such as mobility, security, email, presence, instant messaging and advanced IP telephony. ShoreTel for IBM Lotus Foundations has survival dial tone and built-in redundancy. So, it contains the integrated intelligent data backup for enterprise-level reliability. With just a few clicks, this new solution is pretty quick and easy to deploy and the need for an on-site expertise doesn’t arise. Because of this, SMBs can pay attention to their business, not on IT.

In addition, ShoreTel for IBM Lotus Foundations uses an innovative, cost-effective and simple way to deliver this new UCC solution to the SMBs. Its dominant and easy-to-manage UCC features are meant for the businesses having less than 500 phone lines. The features include automatic inclusion of users on the appliance and PBX (News - Alert), autonomic configuration of basic PBX features and functions, user ability for self configuration of phones by plugging it into an Ethernet jack, and a reduction in set-up time.

IBM Unified Communications (News - Alert) & Collaboration solutions deliver real-time communications services including enterprise instant messaging and online meetings, telephony, and video conferencing through a single user interface. ShoreTel for IBM Lotus Foundations, a joint venture by IBM and ShoreTel, offers a great solution for SMBs. Many resellers have already made contacts with ScanSource (News - Alert) Communications, a ShoreTel distributor, to obtain this solution.

“Small businesses don't have the same financial resources as larger enterprises, but they do expect the same reliability, flexibility, and powerful features from their communications system,” said John W. Combs, CEO and president of ShoreTel. “With the release of ShoreTel for IBM Lotus Foundations, we're offering the industry's first fully-featured unified communications and collaboration solution at an affordable price point, without the overhead of other more complex solutions.”

Carolyn John is a Contributor to TMCnet. To read more of her articles, please columnist page.

Edited by Kelly McGuire

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