Artificial intelligence can allow organizations to quickly and efficiently provide people with the most appropriate and potentially revenue generating content, marketing messages, and product offers. But AI also can make the underlying networks that allow for that kind of thing – and a whole lot more – to work more autonomously, efficiently, and securely. That’s true for both enterprise and service provider networks.
“Much of what service providers and telcos do involve manual tasks that take up the majority of a network technician’s day,” notes Kailem Anderson, vice president of product management for software and services at Ciena. “AI will help these providers improve their operational efficiency and provide a much better and tailored customer experience.”
He adds that AI can react faster than human beings. And it can quickly make accurate decisions based on different variables.
“The telcos that are able to define what a successful AI integration looks like will be the leaders of the industry, and now is the time for these companies to begin to figure out what works best for them,” Anderson says. “There is no doubt: AI will be one of the most disruptive technologies to enter the industry, and we are just starting to see a glimpse of all the benefits it will bring.”
AI is also improving enterprise network environments, where companies like OpsRamp are delivering new automated solutions.
“Customers leverage our service-centric AIOps platform for solving everyday IT operational problems at scale, with deep capabilities for hybrid monitoring, intelligent correlation, and on-demand automation,” says Mike Munoz, chief revenue officer at OpsRamp. “Enterprises can now easily orchestrate efficient workflows across service delivery and IT operations teams to manage incidents, which is critical for service reliability and performance.”
Speaking of OpsRamp, the company today announced integration certification with ServiceNow (News - Alert).OpsRamp had to successfully complete compatibility, interoperability, performance, and security tests to receive that designation.
“OpsRamp's service-centric AIOps platform integrates with ServiceNow ITSM to proactively address IT issues, reduce constant firefighting, and rapidly restore IT services,” the company explained. Bhanu Singh, vice president of engineering at OpsRamp, will be speaking later this month at AIOps Expo in Fort Lauderdale, Fla. To learn more about the event, click here.